This Privacy Policy was last updated on 11/05/2018 in line with The General Data Protection Regulation (GDPR)

This privacy policy has been compiled to better serve those who are concerned with how their information is being used. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your information.

What information do we collect?

  • Account Details
    This includes all the details you provide within our My Integra portal. It includes names and full contact details for the individual or business that created the account. This is necessary for accounting and also to provide you with our services.

  • Communications
    Our internal systems log all communications to and from us to allow us to provide a better service to our customers and deal with enquiries and faults in an effective and prioritised manner.

  • Call Detail Records (CDRs)
    This is a record of the communication that has traversed the telephony network. It typically includes a source, destination and duration although it can also include quality metrics and fraud prevention data too. CDRs allow us to create an itemised bill for you which forms part of our accounting procedures.

  • Radius Logs
    Information is retained on Broadband sessions such as the time the connection commenced and duration. The network may also log metrics such as sync data and bandwidth used.

  • Call Recordings
    Call recordings are disabled by default and are opt-in only.

  • Payment Records
    Transaction history of payments made are retained for our accounting purposes.

When do we collect information?

We collect information from you when you; use our services, register on our site, signup to our services, place an order, subscribe to a newsletter, fill out a form, use live chat, open a support ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • Providing services
    To use our services, some of your information must be provided to our suppliers to provision the service.

  • Improvements
    To improve the services that we offer, we like to understand how users are utilising the services.

  • Customer Experience
    To allow us to better service you in responding to your customer service requests.

  • Investigation
    Integra and it’s suppliers take reasonable steps to ensure maximum security and prevent abuse, spam and fraud.

  • Emails Correspondence
    Service announcements and administrative emails are sent to the email addresses provided on your account to ensure you are aware of any important changes to the services we offer, to update you on your service and product orders or to alert you of any limits you are nearing. As such, you cannot opt-out of these email messages as they are considered part of the service.

Data Retention

  • Account Information
    If the authorised account holder chooses to deactivate the account. The data will be archived for no more than 15 years.

  • Payment Data
    All card payment data and bank details are processed by third party payment providers such as Stripe and GoCardless who are PCI-DSS regulated. No sensitive information is stored within our internal systems.

  • Correspondence
    This includes but is not limited to: emails, call-recordings, CDRs, webchats, Fax transmissions and post. The data may be kept for no more than 15 years.

  • Call Recordings
    If activated are stored for 30 calendar days unless specified to be longer by you.

  • Call Detail Records (CDRs)
    Are stored for 12 calendar months and then deleted.

  • Radius Data
    Stored for 6 calendar months and then deleted.

  • LDAP Data
    Customers are in control of LDAP (Hosted Address Directory) data which can be removed permanently via the web-portal.

How do we protect your information?

  • We do not use vulnerability scanning and/or scanning to PCI standards.

  • An external PCI compliant payment gateway handles all card transactions.

  • We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.

  • Understand and save user’s preferences for future visits.

  • Keep track of advertisements.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

Do we disclose the information we collect to Third-Parties?

Some of your information is transferred to suppliers’ systems to allow us to provide you with services from third parties and to allow us to have purchased products sent directly to your address.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

  • Process orders and to send information and updates pertaining to orders.

  • Send you additional information related to your product and/or service

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

If at any time you would like to unsubscribe from receiving future emails follow the instructions at the bottom of each email and we will promptly remove you from ALL marketing correspondence.

Some email communications we will be unable to unsubscribe you from as they are part of the services provisioned to your account.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.integratelecom.co.uk

Communications House,
40 Weir Pond Road
Rochford
Essex
SS4 1AH
United Kingdom

[email protected]

0800 254 5 254

Changes to this Policy

Integra Telecommunications Ltd may update this Privacy Policy to comply with the way suppliers use your information and any updates will be posted here along with the date that the Policy was updated. Should you continue to use our services, you are agreeing to the updated Policy.

We will provide advanced notice and/or obtain your consent should any of the changes be significant.